Careers
We’re Hiring
Please submit resumes to careers@firm-media.com to be considered for one of our roles below.
Search Engine Marketing (SEM/PPC) Specialist
- Employment Type: Full-Time
- Benefits Offered: Dental, Medical, Retirement, Vision
- Compensation: $30 per hour
As an SEM Specialist, you will play a crucial role in supporting the SEM Manager and ensuring the continued success of our SEM campaigns. This role involves less leadership responsibility and focuses on maintenance, optimization, and client interactions – including reporting for existing clients and conducting research for prospective clients. You will be responsible for enhancing campaign performance and maintaining clear communication with the clients who’s accounts you are responsible for. This SEM Specialist role is designed to support the SEM Manager and Lead, focusing on optimization, client interaction, and research while being a valuable team member in our SEM department.
RESPONSIBILITIES:
- Campaign Optimization: Review and optimize SEM campaigns regularly to improve performance – this includes keyword management, ad copy adjustments, bidding strategy optimization, etc.
- Negative Keyword Management: Maintain and update negative keyword lists to enhance campaign targeting and cost-efficiency.
- Client Meetings: Be client-facing in Analytics Reviews – this includes remaining consultative while explaining campaign successes or challenges and effectively answering client questions or concerns.
- Research: Conduct comprehensive keyword research to generate budget recommendations tailored to a clients’ market competition based on available budget and competition analysis.
- Generate reports: Gather KPI reports to effectively communicate campaign results – this includes for Analytics Review meetings & routine PPC and paid ad check ins. (i.e. lead quality evaluations)
- Budget Management: Ensure proper allocation of ad spend for campaigns you’re responsible for.
- Transparency: Maintain open and transparent communication with clients regarding campaign performance and results.
- Cross-Functional Collaboration: Collaborate with other departments as needed to address client needs and enhance campaign effectiveness.
- Analytics Support: Assist in analytics tracking as required, whether for reporting or technical setups, working with the team. Assist in maintaining active paid ad reports.
- Product Support: Help execute the delivery of paid advertising products related to SEM marketing, both existing and new offerings.
- Other Duties: Assist in other departmental tasks as required to provide additional support.
QUALIFICATIONS:
- Experience: Minimum 1-2 years of hands-on experience working with Google Ads and other forms of paid advertising, with a preference for experience in medical marketing.
- Digital Analytics: Basic understanding of tracking, reporting, and testing.
- Marketing Knowledge: A basic understanding of core marketing services, including SEO.
Communication Skills: Strong communication skills to effectively convey campaign performance and strategies to clients and team members. - Budget Management: Ability to assist in managing campaign budgets effectively without setting and forgetting.
- Proven Track Record: Demonstrated experience with past campaigns and measurable ROI data.
- Call Tracking Experience: Experience with call tracking or lead tracking systems is a plus.
KEY ATTRIBUTES:
Lead by example
- Be an example to and influence your peers positively.
- Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
- Have a positive attitude and approach, inspiring others.
Accountability
- Embrace ownership of your actions and responsibilities within a team framework.
- Honor your commitments and focus on delivering high-quality on time.
- Work collaboratively to rectify issues as they arise while ensuring their recurrence.
Professionalism
- Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
- Communicate thoughtfully and respectfully.
- Represent the company’s core values.
Solve Problems Proactively
- Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
- Contribute with innovative ideas.
- Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.
Seek Continuous Improvement
- Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
- Stay up to date with industry trends and breakthroughs.
- Engage in workshops, seminars, and training sessions.
Positivity
- Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
- Approach challenges with an optimistic outlook, driving motivation and resilience.
- Foster a culture of encouragement and support.
Email & Reputation Specialist
- Employment Type:Full-Time
- Benefits Offered: Dental, Medical, Retirement, Vision
- Compensation: $30 per hour
Unleash your creative prowess and propel medical businesses to new heights as our Email and Reputation Management Specialist. We’re searching for a talented individual who possesses an understanding of email and SMS marketing, including list management, complex automation, A/B testing, segmentation, and more. If you’re passionate about applying your skills to nurture client relationships and drive conversions, this is the perfect opportunity for you. Join us and become an integral part of our team!
RESPONSIBILITIES:
- Showcase your expertise in Adobe Creative Suite and Canva to create captivating email content.
- Build and optimize Email and SMS flows and automation to maximize average order value, and return on investment ensuring remarkable results.
- Collaborate closely with the Marketing Manager to or marketing team to craft personalized email and SMS campaigns that meet our client’s unique needs.
- Collaborate with the marketing team to identify customer segments and develop targeted strategies that deliver exceptional results.
- Manage our client’s online reputation by actively seeking out reviews and responding to existing developing and executing a wide range of email marketing campaigns
- Making sure that email design and layout are optimized, user-friendly and mobile-friendly
- Reviewing and proofreading important messages both within and outside email templates
- Ensuring consistent branding across all messages for each client
- Creating and purging email lists
- Keeping email databases secure for future campaigns
- Responding to emails
- Making digital advertisements
- Monitoring and assessing campaign outcomes
- Building, maintaining, and managing a positive online presence and reputation for an individual or organization
- Monitoring and analyzing online content relating to the individual or organization, including social media, search engines, blogs and communities, and consumer forums
- Facilitating strategies to maximize the impact of positive online content and minimize the impact of negative online content
Investigating the situation and facts relating to criticisms or negative comments - Commenting positively and responding to criticisms or negative content on social media and in online forums
- Coordinating quarterly reviews and performance reporting of online content
- Other duties as assigned.
REQUIREMENTS:
- Bachelor’s degree in marketing, business management, advertising, communications, or a closely related field
- Experience with marketing tools and data analytics
- Excellent communication, organizational, and problem-solving skills
- Graphic design skills
Demonstrated experience working with and managing email lists with finesse. - A proven track record of excellence in executing successful email marketing campaigns.
- Extensive experience creating persuasive, sales-driven marketing materials and visually appealing email layouts.
- Proficiency in building and maintaining email flows, with a strong preference for Klaviyo and Sharpspring expertise.
- A solid understanding of best practices for building and maintaining high-quality email lists.
- Previous experience working with Shopify, utilizing its powerful features to drive business growth.
- A strong understanding of email analytics and the ability to provide insightful data reports.
- Familiarity with SMS marketing and its implementation, ensuring an integrated approach.
KEY ATTRIBUTES:
Lead by example
- Be an example to and influence your peers positively.
- Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
- Have a positive attitude and approach, inspiring others.
Accountability
- Embrace ownership of your actions and responsibilities within a team framework.
- Honor your commitments and focus on delivering high-quality on time.
- Work collaboratively to rectify issues as they arise while ensuring their recurrence.
Professionalism
- Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
- Communicate thoughtfully and respectfully.
- Represent the company’s core values.
Solve Problems Proactively
- Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
- Contribute with innovative ideas.
- Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.
Seek Continuous Improvement
- Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
- Stay up to date with industry trends and breakthroughs.
- Engage in workshops, seminars, and training sessions.
Positivity
- Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
- Approach challenges with an optimistic outlook, driving motivation and resilience.
- Foster a culture of encouragement and support.
Marketing Consultant
- Employment Type: Full-Time
- Benefits Offered: Dental, Medical, Retirement, Vision
- Compensation: $45,000 per year (plus commission)
Firm Media is seeking an experienced and results-driven salesperson to join our growing team. The individual in this role would provide appropriate marketing product solutions for our current and future clients. Relationship sales is important and nurturing prospects through our sales cycle from start to finish is key. Candidates for this position should prioritize customer care and company profitability.
RESPONSIBILITIES:
- Generate and qualify leads via phone, email, mailers and trade show attendance
- Schedule sales appointments and activities
- Promote products/services to new and existing customers
- Perform cost-benefit and needs analysis of new and existing customers
- Close sales by means of excellent customer service and salesmanship
- Develop strategies for more effective marketing, sales prospecting and closing, share with team
- Maintain positive business and customer relationships to prolong customer lifetime value
- Prioritize and/or escalate client questions concerns to increase client satisfaction and company systems
- Source and develop client referrals
- Track personal appointments, status reports, and sales
- Meet or exceed monthly sales goals
- Continuously improve through training and feedback
REQUIREMENTS:
- Excellent customer service and communication skills, both verbal and written
- Aptitude for negotiation and persuasion
- Highly motivated, determined, and target driven
- Proven track record in the sales environment
- Ability to meet and exceed monthly sales quota
- Ability to create and deliver client presentations
- Expert in time management and personal organization
- Familiarity with lead generation and CRM best practices
- Bachelor’s degree or more preferred but may accept relevant experience
KEY ATTRIBUTES:
Lead by example
- Be an example to and influence your peers positively.
- Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
- Have a positive attitude and approach, inspiring others.
Accountability
- Embrace ownership of your actions and responsibilities within a team framework.
- Honor your commitments and focus on delivering high-quality on time.
- Work collaboratively to rectify issues as they arise while ensuring their recurrence.
Professionalism
- Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
- Communicate thoughtfully and respectfully.
- Represent the company’s core values.
Solve Problems Proactively
- Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
- Contribute with innovative ideas.
- Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.
Seek Continuous Improvement
- Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
- Stay up to date with industry trends and breakthroughs.
- Engage in workshops, seminars, and training sessions.
Positivity
- Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
- Approach challenges with an optimistic outlook, driving motivation and resilience.
- Foster a culture of encouragement and support.
Customer Service Team Manager
- Employment Type: Full-Time
- Benefits Offered: Dental, Medical, Retirement, Vision
- Compensation: $68,000 per year
As an Client Relations/Project Management Manager at Firm Media, you will be responsible for leading a team of Account Executives, ensuring they deliver exceptional client service and achieve their goals as well as maintaining your own list of clients. You will serve as a bridge between the team and senior management, playing a crucial role in strategic planning, client relationship management, and team development.
RESPONSIBILITIES:
- Team Leadership: Lead, mentor, and motivate a team of Account Executives, setting performance expectations and providing ongoing coaching and feedback.
- Client Relationship Management: Oversee the management of client accounts, ensuring client satisfaction and the successful execution of projects.
- Strategic Planning: Collaborate with senior management to develop and implement strategic account plans that drive growth and revenue.
- Problem Solving: Proactively identify and resolve client issues, leveraging your experience to guide the team in exceeding client expectations.
- Performance Monitoring: Monitor the performance of the Account Executive team, track key performance metrics, and implement improvements as needed.
- Project Oversight: Coordinate and manage high-profile client projects, ensuring they are completed on time and within budget.
- Collaboration: Participate in high-level client meetings, offering strategic insights and solutions to enhance client relationships.
QUALIFICATIONS
- Bachelor’s degree in marketing or equivalent work experience.
- Proven leadership experience, with a track record of successfully managing and mentoring teams, ideally in an account management or related role.
- Strong problem-solving skills with the ability to think strategically while making sound decisions that benefit both clients and the company.
- Excellent communication and interpersonal skills, including the ability to effectively communicate with clients, team members, and upper management.
- Detail-oriented with the ability to manage multiple tasks simultaneously, ensuring that both client needs and team performance are met.
- Proficiency in project management, with a demonstrated ability to oversee complex projects and ensure their successful completion.
- Strong leadership skills and the ability to work well both independently and as part of a team, fostering collaboration and a positive work environment.
- Other duties as assigned by the Brand Director
KEY ATTRIBUTES
Lead by example
- Be an example to and influence your peers positively.
- Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
- Have a positive attitude and approach, inspiring others.
Accountability
- Embrace ownership of your actions and responsibilities within a team framework.
- Honor your commitments and focus on delivering high-quality on time.
- Work collaboratively to rectify issues as they arise while ensuring their recurrence.
Professionalism
- Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
- Communicate thoughtfully and respectfully.
- Represent the company’s core values.
Solve Problems Proactively
- Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
- Contribute with innovative ideas.
- Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.
Seek Continuous Improvement
- Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
- Stay up to date with industry trends and breakthroughs.
- Engage in workshops, seminars, and training sessions.
Positivity
- Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
- Approach challenges with an optimistic outlook, driving motivation and resilience.
- Foster a culture of encouragement and support.
Account Executive
- Employment Type:Full-Time
- Benefits Offered: Dental, Medical, Retirement, Vision
- Compensation: $28 per hour
Account Executives (AE) play a pivotal role in fostering strong client relationships and ensuring the successful execution of projects. Account Executives serve as the primary point of contact for our clients and work closely with internal company teams to deliver exceptional service. We expect Account Executives to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach.
RESPONSIBILITIES:
- Client Engagement: Serve as the main point of contact for assigned clients, developing strong relationships built on trust and understanding their needs and preferences.
- Communication: Interact with clients and internal company teams daily, ensuring clear and effective communication to drive project success.
- Account Planning: Collaborate with clients to create strategic account plans, identifying opportunities for growth and proposing solutions.
- Problem Solving: Proactively identify and resolve client issues, exceeding their expectations and ensuring their satisfaction.
- Project Management: Coordinate and manage the execution of projects, ensuring that they are completed on time and within budget.
- Collaboration: Participate in brainstorming sessions, office activities, team meetings, and client meetings to contribute to the overall success and culture of the company.
- Documenting: Maintain accurate records of account activity and provide updates to clients and internal teams.
- Sales Support: Work closely with the sales team to identify upsell opportunities and maintain alignment on all client activity.
- Other duties as assigned.
REQUIREMENTS:
- Bachelor’s degree in marketing or equivalent work experience.
- Proven leadership experience, ideally in an account management or related role.
- Strong problem-solving skills with the ability to think strategically.
- Excellent communication and interpersonal skills.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Proficiency in project management.
- Knowledge of plastic and oral surgery terms and services is a plus.
- A proactive and customer-centric mindset.
- Ability to work well both independently and as part of a team.
- Other duties as assigned by the Account Executive Manager
KEY ATTRIBUTES:
Lead by example
- Be an example to and influence your peers positively.
- Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
- Have a positive attitude and approach, inspiring others.
Accountability
- Embrace ownership of your actions and responsibilities within a team framework.
- Honor your commitments and focus on delivering high-quality on time.
- Work collaboratively to rectify issues as they arise while ensuring their recurrence.
Professionalism
- Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
- Communicate thoughtfully and respectfully.
- Represent the company’s core values.
Solve Problems Proactively
- Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
- Contribute with innovative ideas.
- Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.
Seek Continuous Improvement
- Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
- Stay up to date with industry trends and breakthroughs.
- Engage in workshops, seminars, and training sessions.
Positivity
- Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
- Approach challenges with an optimistic outlook, driving motivation and resilience.
- Foster a culture of encouragement and support.
Meet Your Team At Firm Media
At Firm Media, we are a team in every sense of the word. The professionals who lead your marketing initiatives all coordinate together to ensure an integrated and strategic approach. We are a tight-knit group of people who love what we do and care deeply about our clients’ well-being and success. Above all, we are proud to produce best-in-class website designs and marketing campaigns that get results.
